Privacy Policy

This Privacy Policy explains how Creelo ("we", "us", "our") collects, uses, and protects information you provide when using creelo.io. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We collect the following categories of information:

• Information you provide voluntarily: name, email address, country, portfolio links, project descriptions, and other details you enter into forms on our site.
• Technical data: IP address, browser type, operating system, pages visited, and time of visit. This data is collected automatically through cookies and similar technologies.
• Usage data: how you interact with the site — which sections you browse and how long you spend on pages.

2. How We Use Your Information

We use the collected information to:

• Process project requests from clients and applications from creators
• Match clients with suitable AI video creators
• Communicate with you about projects and platform updates
• Improve our website and service quality
• Comply with legal obligations

We do not sell your personal data to third parties under any circumstances.

3. Data Sharing

Your data may be shared with:

• Web3Forms — a form processing service used to deliver submissions to our email. They store data for up to 30 days on free plans.
• Hosting provider — to operate and maintain the website infrastructure.
• Government authorities — when required by applicable law or legal process.

All third parties are contractually required to maintain the confidentiality of your data.

4. Cookies

We use cookies to ensure site functionality and analyse visitor behaviour. You can disable cookies in your browser settings, though this may affect some features of the site.

We use the following types of cookies:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand how visitors use the site
• Functional cookies — remember your preferences such as language selection

5. Data Retention

Personal data is retained only as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. Form submission data is processed promptly and is not stored on our servers beyond what is necessary for delivery.

6. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our site uses SSL encryption to protect data in transit.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent to data processing at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at: nariman.duisekov@gmail.com

8. Third-party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with their data, please contact us immediately.

10. Changes to this Policy

We may update this Policy periodically. Material changes will be posted on this page with an updated date. We recommend checking this page occasionally to stay informed.

11. Contact

For all privacy-related enquiries:
nariman.duisekov@gmail.com